Due to some general life reprioritization, I've made the decision to close SiteSurvival down and focus on other things.
I fully intend to give you several months to migrate your hosting and domains elsewhere. In the short term, everything is fine and will continue to work as always. No future billing will be done, but your hosting will continue to work until you've settled at a new provider.
What you'll need to do depends on what services you have through us: domain registration, or web hosting, or both. If anything that follows is confusing or rambling, feel free to reach out and I'll help work with you to make sure your transition goes smoothly. Again, no hosting services will get shut down until I've spoken with you and made sure you're ready.
I did consider selling our assets -- in business that's what people call their customers -- but didn't feel comfortable doing so. I don't know of another hos ting company that would be comparable to the level of service and attention I hope I provided, so I want to give you the choice of where you want to migrate to.
If you have a domain registered through us, you'll need to transfer that domain to another provider. I personally use and recommend NameCheap.com. They're a large provider that offers reasonable prices and most features you'd want, and offer fairly good customer support. (I am not connected with NameCheap in any way -- aside from being a customer -- nor am I compensated to recommend them or if you place an order.)
Transfering a domain is relatively straightforward. You go to your new registrar of choice and place a transfer order. Generally the cost is around that for one year of domain registration (so, $8-$12) but includes a one year extension -- basically, you're paying to renew a year and also transfer your domain to a new company.
You can transfer your domain at any time. Transfering should not affect your hosting or email -- it should be a seamless move. So, even if you aren't ready to move your hosting, you can start your domain transfer.
Moving web hosting is a little more difficult, since you'll also need to move over all your website content.
First you'll need to find a new provider. Unfortunately I don't have a good recommendation on this end. NameCheap, mentioned above, offers webhosting but I can't speak to its quality. I suspect it's not terrible, but I haven't personally used it. Your best bet is likely reaching out to people you know and asking for recommendations. This would also give you the opportunity to make sure you find a company that meets your needs.
After that, you'll need to get your content over to the new hosting plan. If you have a local copy of your files an d don't have dynamic content, you should be able to just do a simple upload of your files to the new host. For dynamic content and databases, you'll need to migrate those. If you're not sure how to do so reach out to me and I can help. Your new host might also offer help in transfering over content.
If you have any questions or concerns, don't hesitate to reach out to me. I'll be happy to help however I can.